Privacy policy.

Information We Collect

Information You Provide

When you use our website or services, you may voluntarily provide us with personal information, including:

• Contact information: name, email address, phone number, and mailing address when you submit our contact form, request a quote, or schedule a service appointment.
• Vehicle information: make, model, year, VIN, and mileage when you request service estimates or vehicle appraisals.
• Financial information: details you provide (such as income and employment) when you ask about repair financing. This information is shared only with our financing partners to review your request.
• Communications: any messages, reviews, or feedback you send to us through our website, email, phone, or live chat.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, operating system, and device information.
• Pages visited, time spent on pages, referring URLs, and click-through data.
• Location data (general geographic area based on IP address).

We use Google Analytics and Google Tag Manager to collect and analyze this data. Google's privacy practices are described in the Google Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for website functionality, such as remembering your saved vehicles and recently viewed items.
• Analytics cookies: help us understand how visitors use our website so we can improve it.
• Chat storage: our website chat stores a small identifier in your browser's local storage so you can continue your conversation when you return. See Website Chat below.

You can control cookies through your browser settings. Disabling cookies may affect some website features such as saved vehicles and recently viewed history.

Website Chat

The chat on our website is “Lumi,” provided by Lumorise (Lumorise LLC, lumorise.io), which operates it on our behalf. The chat is hosted by Lumorise itself rather than by a third-party chat service, and the chat window loads from helpcenter.mandkautoservice.com.

Information You Give Us in Chat

When you start a chat, you provide:

• Your name and email address, and your phone number if you choose to give it.
• The topic you pick and your answers to any follow-up questions.
• The messages you send.

Information Collected Automatically in Chat

• The address of the page you started the chat on.
• Your browser's user agent (browser and device type).
• Your IP address, which is used to prevent abuse (such as limiting repeated requests) and may be stored with your chat.

Browser Storage

The chat stores a small identifier in your browser's local storage on mandkautoservice.com so that, if you come back, you can continue your conversation. It is not used for advertising or to track you across other websites, and it is removed when you start a new chat.

Bot Protection and Email

When you start a chat, Cloudflare Turnstile checks that your browser is not a bot. To do this, Cloudflare processes signals from your browser, as described in the Cloudflare Privacy Policy.

Replies from our staff are also emailed to the email address you give in the chat. These emails are sent through Resend, whose practices are described in the Resend Privacy Policy.

Who Can See Your Chat

Your chats are seen only by M&K Auto Service staff. Lumorise can access chat data only to operate, secure, and support the chat service. We do not sell chat content and do not use it for advertising.

How Long We Keep Chats

• Closed chats: deleted automatically 180 days after the last message. We may change this period.
• Unfinished chats: if you leave your contact details without sending a message, the chat is deleted after 30 days of inactivity.

You can ask us to delete your chat sooner by contacting us using the details in Contact Us below.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests.
• Review repair financing requests and connect you with financing partners.
• Schedule and perform vehicle repairs and maintenance.
• Send appointment reminders and service follow-ups (with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations, including North Carolina vehicle dealer regulations.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Financing partners: when you request repair financing, your financial information is shared with our financing partners to review your request.
• Service providers: third-party companies that help us operate our website and business (e.g., analytics, hosting, our website chat, and email delivery). See Website Chat above for the companies involved in the chat.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of business assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our website uses HTTPS encryption for all data transmission, and we maintain strict access controls for sensitive customer data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are retained in accordance with North Carolina automotive industry regulations. Repair financing data is retained per federal and state lending regulations. Website chats are kept for the periods described in Website Chat above.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at (336) 370-6710 or visit us at 1605 W Gate City Blvd, Greensboro, NC 27403.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including financing partners, review platforms, and social media. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: