Privacy policy.
M&K Auto Service (“we,” “us,” or “our”) operates the website www.mandkautoservice.com and provides auto repair and used vehicle sales services at 1605 W Gate City Blvd, Greensboro, NC 27403. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
When you use our website or services, you may voluntarily provide us with personal information, including:
- Contact information: name, email address, phone number, and mailing address when you submit our contact form, request a quote, or schedule a service appointment.
- Vehicle information: make, model, year, VIN, and mileage when you request service estimates or vehicle appraisals.
- Financial information: credit application details (income, employment, Social Security Number) when you apply for vehicle financing through our online application. This information is transmitted securely and processed by our financing partners.
- Communications: any messages, reviews, or feedback you send to us through our website, email, phone, or live chat.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address, browser type, operating system, and device information.
- Pages visited, time spent on pages, referring URLs, and click-through data.
- Location data (general geographic area based on IP address).
We use Google Analytics and Google Tag Manager to collect and analyze this data. Google's privacy practices are described in the Google Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies: required for website functionality, such as remembering your saved vehicles and recently viewed items.
- Analytics cookies: help us understand how visitors use our website so we can improve it.
- Chat cookies: used by our live chat service (Chatwoot) to maintain your conversation history.
You can control cookies through your browser settings. Disabling cookies may affect some website features such as saved vehicles and recently viewed history.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests.
- Process financing applications and connect you with lending partners.
- Schedule and perform vehicle repairs and maintenance.
- Send appointment reminders and service follow-ups (with your consent).
- Improve our website, services, and customer experience.
- Comply with legal obligations, including North Carolina vehicle dealer regulations.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Financing partners: when you submit a credit application, your financial information is shared with our lending partners to process your application.
- Service providers: third-party companies that help us operate our website and business (e.g., analytics, hosting, live chat).
- Legal requirements: when required by law, regulation, or legal process.
- Business transfers: in connection with a merger, acquisition, or sale of business assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. Our website uses HTTPS encryption for all data transmission, and we maintain strict access controls for sensitive customer data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are retained in accordance with North Carolina automotive industry regulations. Financing application data is retained per federal and state lending regulations.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (subject to legal retention requirements).
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at (336) 370-6710 or visit us at 1605 W Gate City Blvd, Greensboro, NC 27403.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, including financing partners, review platforms, and social media. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us: